Orders & Payments

Where do you ship?
We ship all over the world, excluding the Russian Federation. Please see our shipping information to learn more.   

Where is my order?

We will update the logistics information to PAYPAL after shipment. You can use this logistics tracking number to check the logistics status update. If you need more help, please contact us!

Can I cancel/modify my order?

Which payment methods do you accept?

Pay online via PayPal. Please note that we will ship to the delivery address you provide, not your billing address!

Returns
If you refuse or otherwise fail to take delivery of your order, it will be returned to us. You will not be able to track this default return, but a member of our Customer Care team will be in touch to arrange a refund or redelivery. To return an order you have already accepted, please visit our returns page.

Product Questions
How can I learn when an item is back in stock?
Our products are produced in limited runs. If a style or size you want sells out, sign up for email notifications on the product page and we will inform you if it becomes available. If you can’t find the product you want online, contact Customer Care for advice on similar or alternative pieces.

I believe my order is faulty, what can I do?
In the unlikely event you find a fault, please contact us via email with you order number and photos and we will seek to remedy the situation as quickly as possible.

How do you care for XYLJERSEY garments?
Care instructions are clearly displayed on the label inside each garment. In addition, we provide care advice on each product’s page. If your XYLJERSEY item has no label or is no longer on our website, please contact Customer Care.